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Our Services

Full-Service IT Solutions

We are a full Managed Service Provider (MSP). We manage a wide variety of new infrastructure buildouts and offer full security, help desk, and software support to businesses of all sizes. We ensure all of your technology works seamlessly together. 

Some of our comprehensive I.T. Department services include:

 

  • ·    Helpdesk ticketing-24/7/365 and network monitoring/management with our award winning IT  Service Desk

  • ·    Software deployment

  • ·    Mobile device management

  • ·    Antivirus monitoring

  • ·    Compliance (HIPAA, ISO, FISMA, PCI, SOX, etc)

  • ·    Proactive Patch management

  • ·    Advanced Email and office program support

  • ·    Windows, Mac, and Linux support

  • ·    Hardware and software monitoring

  • ·    Operating system patching

  • ·    Network hardware updating

  • ·    Security Specialists

  • ·    Business Telephone Service

  • ·    Security Cameras

  • ·    All digital media services from digital signage and menus to conference rooms

  • ·    Cabling, low-voltage, and electrical wiring

  • ·    POS and Front Desk set up and support

  • ·    Application and Software management 

  • ·    AV and Conference room Integration 

  • ·    New Infrastructure Buildouts

  • ·    If it has power, we probably support it!

Virtual Assistant

Educated, highly trained, professional receptionists based in the US. Elevate your brand and reputation with our exceptional services acting as an extension of your practice. Our team members are loyal and dedicated to your success. 

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·    Professionally answering your calls with your custom greeting and in the timeframe you choose.

·    Intake: contact information, referral source, brief description, close-ended questions provided by you 

·    Transfers by instruction- can be driven to destinations by type of caller

·    VIP list to redirect certain callers past our agents (no charge for these)

·    Call summaries after each call is completed for tracking purposes.  We can email/text any urgent or instructed summaries after any call desired.

·    Outbound calls (by instruction from an inbound call, web lead, etc.)

·    All Packages include any call duration with no “per minute fees”.

·    Flat rate and transparent plans that can easily be adjusted/changed up or down at any time with no penalties.

·    No contracts – We want you to be satisfied with our service, not locked in!

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Call Center Support

Never miss a call or a lead with our professional call answering service team. Ensure your customers receive a live, trained operator every time, anytime.

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·    Providing subject matter experts with proven skills and a passion for great customer experiences

·    Handling incoming calls with a keen ear for important details and nuance

·    Sharing correct and important information with callers

·    Performing follow-up calls and contacting potential clients

·    Nurturing leads and advertising

·    Processing payments (billing and collections)

·    Taking and relaying detailed messages

·    Transferring calls when needed

·    Scheduling appointments

·    Billing Management and Support

Additional Services

Contact us for more information

NEXT LEVEL CONNECTED Rise Connected ENTERPRISE SOLUTIONS

5615 Cumming Hwy

Canton, Ga 30115

info@nextlevelconnected.com

Tel: 404-400-1629

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